Lyvore Active
At Lyvore Active, we want you to feel confident and satisfied with every purchase. If something isn’t right with your order, we’re here to help.
10-Day Return Policy
We offer a 10-day return policy, which means you have 10 days from the date you receive your order to request a return.
To be eligible for a return, your item must meet the following conditions:
- Be in the same condition as when you received it.
- Be unworn, unused, and unwashed.
- Have all original tags attached.
- Be returned in its original packaging.
- Be free from stains, odors, makeup, deodorant marks, or any signs of wear.
- Include proof of purchase or an order number.
Please note: Returns are not free. Customers are responsible for return shipping costs, except when an item arrives damaged, defective, or incorrect.
How to Request a Return
To initiate a return, please contact our customer support team at:
Email: [email protected]
Include your order number, the item(s) you wish to return, and the reason for your request.
Once your return request has been reviewed and approved, we will provide instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.
We recommend using a trackable shipping service, as Lyvore Active is not responsible for return packages lost during transit.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us immediately at [email protected].
Please include your order number, a description of the issue, and clear photos of the affected item.
Our team will review your request and work to resolve the issue as quickly as possible.
For verified manufacturing defects or fulfillment errors, Lyvore Active will cover the applicable return shipping costs.
Non-Returnable Items
For hygiene and quality reasons, certain products are not eligible for returns, including:
- Items that have been worn, washed, or used.
- Products without original tags.
- Items showing signs of damage caused by the customer.
- Final sale or clearance items.
- Gift cards.
We reserve the right to refuse returns that do not meet our return policy requirements, subject to applicable law.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, color, or style, the fastest way to get your preferred item is to request a return of the original product.
Once your return is approved, you may place a new order for the desired item, subject to availability.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after processing, depending on your bank or payment provider.
Original shipping fees are non-refundable, unless the return is due to a verified manufacturing defect or an error on our part.
If you have not received your refund after the expected processing period, please contact us for assistance.
Return Shipping Costs
Customers are responsible for the cost of shipping returned items back to Lyvore Active.
Return shipping costs may vary depending on your location and the shipping carrier selected.
If the return is due to a damaged, defective, or incorrect item, we will provide additional instructions and cover the applicable return shipping costs.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please don’t hesitate to contact us.
Lyvore Active
Website: https://lyvoraactive.com
Email: [email protected]
We appreciate your trust in Lyvore Active and thank you for shopping with us!